Duesey Return & Refund Policy




Return / Refund Policy


Return based on “change of mind” is not accepted by any means.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +604-217 0009 or email us at; customerservice@dueseycoffee.com, with details of the product and the defect.

We will accept returns from customers for defective purchases sent back and received by us within 7 days of receipt of the shipment ONLY on these following conditions:

  1. Incorrect or defective item(s) delivered; and
  2. The items returned to us is in its original condition.

We will extend a full refund for the price of any item that fulfils the above requirements. We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

You can only send your return item(s)/product(s) to:

160, Jalan Utama, Pulau Tikus,
10450 George Town, Pulau Pinang, Malaysia
Email us at: customerservice@dueseycoffee.com

Phone: +604-217 0009

(between 10am – 5pm on working weekdays only)

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from our courier partners and item(s)/ parcel is returned to Duesey Coffee And Chocolates Sdn Bhd, we will cancel and refund the order. Re-delivery request shall NOT be entertained. A fresh new order has to be re-submitted.

Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at customerservice@dueseycoffee.com. We welcome your suggestions.