1. Membership & Eligibility
The Duesey Coffee Loyalty Program ("Program") is a reward program offered by Duesey Coffee and Chocolates Sdn . Bhd . (“Duesey Coffee”) and Vgrab Communications Malaysia Sdn . Bhd . (“Vgrab”) to customers reside in Malaysia. Membership to the Program ("Membership") is limited to natural person only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Duesey Coffee and Vgrab and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be of age 18 years or older and a legal resident of Malaysia to be eligible for Membership. M inors who are legal residents in Malaysia must obtain their parent's or legal guardian's consent prior to participation. By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions ("Terms"). A purchase is necessary to become a member. Affiliates of Duesey Coffee and Vgrab may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the program of any other Duesey Coffee’s affiliate.
2. Earning and Redeeming Program Rewards
Under the Program, you earn one (1) Duesey Point (“point”) at the rate specified on the Loyalty Program at Duesey Coffee Store and Duesey Coffee Online Store with the exemption of the purchase of e-gift cards, gift cards, shipping costs and any other products the company may from time to time deem exempted from rewarding points upon purchase. Spending e-gift cards and gift cards at Duesey Coffee Store and Duesey Coffee Online Store will not earn points under the program. You must provide a form of identification at the point of purchase to have any points credited to your Duesey Coffee Loyalty Program. The form of identification may consist of your Duesey Coffee Loyalty Program e-mail address, phone number, membership number or full name. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on http://www.dueseycoffee.com/index.php (the “Program Website”). Details of the Rewards available and how to redeem these Rewards are on the Program Website, including any limits or conditions on redeeming Rewards.
Subject to the termination provision of these Terms, points expire after eighteen (18) months of inactivity. Points may be redeemed for Rewards to be determined by Duesey Coffee in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points required for the Reward as established by Duesey Coffee, and (ii) make an additional purchase from Duesey Coffee at the time that you redeem your points. Program members are able to redeem only one Reward per transaction. Points have no cash value and can only be redeemed for Rewards. Duesey Coffee may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.
Rewards are available with point redemption while supplies last and substitutions by Duesey Coffee may occur. If your online order is not completed during the same visit, the Rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we reserve our discretion to reship Rewards, make compensation or substitution of a Reward in cases where the Rewards arrived damaged, or a different Reward is received or any Reward is missing from your order. In the event the above occurs, please contact Duesey Coffee customer service or visit your local Duesey Coffee Store. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond Duesey Coffee's control, Duesey Coffee reserve the right to substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward Duesey Coffee’s free shipping threshold.
3. Duesey Coffee Loyalty Program Welcome Kit and Complimentary Birthday Treats
New Duesey Coffee Loyalty Program members will receive a welcome kit, upon making a purchase in Duesey Coffee Store. Duesey Coffee Loyalty Program members will also receive a complimentary birthday treats on their birthday month, upon making a purchase in Duesey Coffee Store. Welcome kit and Birthday Treats are redeemable in store and can only be redeemed once per member. Limited to one gift per person on qualification of the Duesey Coffee Loyalty Program Membership status and on birthday month. You must provide a form of identification upon redemption of birthday treats. Offer is non-transferable. Substitutions may occur. Offer has no value and is not redeemable for other items. Offer is subject to change, alteration, or termination by Duesey Coffee in its sole discretion by giving reasonable notice on the website and/ or by email. Please check the website regularly for updates.
4. Duesey Coffee Gold Membership
Duesey Coffee Gold Membership status is conferred on those registered members who spend a minimum of RM1,500 on Duesey Coffee Store and Duesey Coffee Online Store (excluding the purchase of e-gift cards, gift cards, taxes and/or shipping) within 365 days from the time of qualification of Duesey Coffee member . Duesey Coffee Gold status is valid for 365 days from the date the members are held to be Gold members; subsequently, annual requalification is required whereby Gold members shall spend RM1,500 before the expiry of their Gold status to qualify for the subsequent 365 days. Gold members’ benefits differ from time to time. Duesey Coffee may, in its sole discretion, alter, limit, or modify the Duesey Coffee Gold program rules, regulations, benefits, eligibility for membership, or any other feature of the Duesey Coffee Gold program or may terminate the Duesey Coffee Gold program at any time in its sole discretion, by giving reasonable notice on the website and/ or by email. Please check the website regularly for updates.
5. Duesey Coffee Platinum Membership
Duesey Coffee Platinum Membership status is conferred on those registered members who spend a minimum of RM2,000 on Duesey Coffee Store and Duesey Coffee Online Store (excluding the purchase of e-gift cards, gift cards, taxes and/or shipping) within 365 days from the time of qualification of the Duesey Coffee Gold status. Duesey Coffee Platinum status is valid for 365 days from the date the members are to be held as Platinum members; subsequently, annual requalification is required whereby Platinum members shall spend RM2,000 before the expiry of their Platinum status to qualify for the subsequent 365 days. Platinum members’ benefits differ from time to time. Duesey Coffee may, in its sole discretion, alter, limit, or modify the Duesey Coffee Platinum program rules, regulations, benefits, eligibility for membership, or any other feature of the Duesey Coffee Platinum program or may terminate the Duesey Coffee Platinum program at any time in its sole discretion, by giving reasonable notice on the website and/ or by email. Please check the website regularly for updates.
6. Other Offers
Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.
8. Changes, Termination & Removal from The Program
If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Duesey Coffee reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, Duesey Coffee will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Duesey Coffee in the event of modification or suspension or termination of the Program.
Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity of eighteen (18) months from the last transaction date (inclusive of activation and last reload date), or fraud or attempted fraud, any misrepresentation or any conduct detrimental to the interests of Duesey Coffee may subject members to Membership revocation and will affect eligibility for further participation in the Program. Thereafter, your Duesey Coffee Loyalty Program shall be deemed expired, is not valid for any use and will be automatically deactivated. Any remaining points on your Duesey Coffee Loyalty Program will be automatically forfeited upon inactivity of eighteen (18) months or deactivation under any circumstances and cannot be refunded to you.
Membership is non-transferable and Membership purchases/ application must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Duesey Coffee in accordance with these Terms), or if the Program is terminated, any Points in your account will automatically expire. Duesey Coffee will notify you via website/ email prior to making changes to these Terms.
It is your responsibility to check or review these Terms from time to time to keep informed of any changes. In the event that the Terms of the Program change, you may choose to cancel your Membership through your Membership profile at Duesey Coffee Website or by sending an enquiry email to http://www.dueseycoffee.com/contact.php.
9. Limitation of Liability
To the extent permitted by law, Duesey Coffee will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/ or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the extent permitted by law, the limitations on Duesey Coffee's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from Duesey Coffee and that this is a reasonable allocation of risk. These Terms must be read subject to these statutory provisions.
10. Intellectual Property
Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to Duesey Coffee and Vgrab or its affiliates. Nothing in these Terms constitutes a transfer of any intellectual property rights. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Duesey Coffee is strictly prohibited.
11. Applicable Law
The Program and these Terms are governed by the laws of Malaysia, without giving effect to any principles of conflicts of laws. You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts located in Malaysia in all disputes arising out of or relating to these Terms or the Program.
12. Additional Information on the Program
If you have any questions regarding the Program, you may send an enquiry email to http://www.dueseycoffee.com/contact.php.