Duesey Shipping Policy

 

 

 

Shipping Rates & Policy

SHIPPING WITHIN MALAYSIA

*Terms & Conditions

  • 1. Please note that shipping charges are calculated based on weight, dimensions and destination.

  • 2. If product is in-stock, Shipping is within 3 to 5 business days.

  • 3. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).

  • 4. Request for separate/partial Shipping shall not be entertained.

  • 5. In the event that the item(s) or product(s) is undelivered and/or unclaimed by the customer from Courier Company and item(s) / product(s) is returned to Duesey Coffee And Chocolates Sdn Bhd, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-Shipping request shall NOT be entertained.

  • 6. Free Shipping within Malaysia is available for orders above a minimum purchase amount of RM250. Free Shipping is unavailable for any orders exceeding 15kg.

  • 7. Orders are shipped on business days only.

  • 8. Business days exclude public holidays and weekends.

INTERNATIONAL SHIPPING

*Terms & Conditions

  1. If product is in stock, we will deliver within 2 weeks..

  2. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).

  3. Please note that shipping charges are based on a single transaction/order and is calculated based on weight, dimensions and destination. Request for separate/partial Shipping shall not be entertained.

  4. In the event that the item(s) or product(s) is undelivered and/or unclaimed by the customer from Courier Company and item(s) / product(s) is returned to Duesey Coffee And Chocolates Sdn Bhd, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-Shipping request shall NOT be entertained.

  5. Free Shipping is NOT applicable for deliveries outside of Malaysia.

  6. Orders are shipped on business days only.

  7. Business days exclude public holidays and weekends

*Disclaimers

*Terms & Conditions

  1. For an international order(s), kindly note that all tax, GST, VAT and/or storage charges (if applicable) at the destination's countries shall be borne by the customer (consignee).

  2. In the event that the item(s) or product(s) are held and/or unclaimed at custom and/or destination countries due customer refused to pay the tax, GST, VAT and/or storage, Duesey Coffee And Chocolates Sdn Bhd shall not liable should the courier company proceed to abandon or destroy the orders after certain holding period according to their policy and the order will not be refunded.

  3. Duesey Coffee And Chocolates Sdn Bhd (shipper) shall not entertain any request(s) from the customer (consignee) for cancellation or refund the confirmed order(s) should the customer (consignee) refuses to pay the duty and tax incurred at the destination countries.

  4. If the parcel is failed to be delivered to consignee (customer) and if it is returned to us/shipper due to uncollected/undelivered parcel, we will refund the amount paid minus the Shipping charges, storage fees (if any) and penalty imposed by courier company for returning parcel to us/shipper.